One of the deep-seated characteristics of public administration is the lack of its work transparency, which is a good basis to hide and justify the inefficiency, laziness, and even corruption. Administrative syndrome "one paper more" survives, among other things, due to the lack of transparency and poor access to all the necessary information for citizens and businesses about their, legally established, rights and obligations.
How important is the transparency of the administration in Serbia is shown by the complaints of number of businesses in regards to the time spent with the state and local administration in order to obtain information on how to apply for a license, permit or approval, on required documents, fees and other costs, deadlines for resolving cases and other necessary facts. The parties are also not familiar with the regulations, which represent a legal basis for certain administrative procedures, often not understanding the purpose of the procedure and the reason for such obligation.
The consequences of this situation are numerous: from complicated administrative processes, which take too much time, money and effort for businesses and citizens, via creating a favorable climate for abuse of power and corruption, to a loss of confidence in the system and legal certainty. On the other hand - although not being impression at first sight - transparent and ambiguous procedures complicate the work of public employees as well, putting them in a position to explain to parties the procedure and the individual steps in detail, often more than once during the preparation of the same request.
A key aspect of legal security is the availability of information of regulations and administrative procedures for businesses and citizens. The electronic registry of administrative procedures provides the possibility to, in a quick and transparent way, obtain information on how to apply, on necessary documentation, deadlines for resolving the case, total costs, purpose of the procedure, legal basis and other elements of the procedure. At the same time, e-registry gives the option of downloading and completing an electronic form for submitting a request with the competent administrative authority.
OPTIMUS designed complete software solution for electronic registry, which has already become operational and publicly available on the websites of the cities of Leskovac, Novi Pazar, Kraljevo, Sombor, Loznica and the Municipality of Gornji Milanovac. Also, in order to ensure legal certainty and reliability of information for citizens and businesses, OPTIMUS helps the administrations to establish a regulatory system that will allow regular updating of the registry, in accordance with actual regulatory changes, and thus changes in procedures, arising from them.
This electronic service will enable citizens and businesses to quickly and easily obtain information about the procedures for issuing permits, licenses, approvals or decisions. The registry of administrative procedures is a direct response to numerous complaints received from businesses on focus groups and numerous surveys regarding the lack of information in which way, at what time and at which procedure they can realize their right. Making these details accessible to the public within the e-registry provides more legal certainty and predictability, needed for the successful operation of companies, as well as the favorable business environment and increased investment attraction.
Please see electronic registries of administrative procedures under the jurisdiction of the cities of Leskovac, Novi Pazar, Kraljevo, Sombor, Loznica and the Municipality of Gornji Milanovac.
